We will gladly accept returns on any item (except items which are final sale) that is in its original condition (unworn, unwashed, with tags attached).
For all return requests, please contact us within 30 days of receiving your order. We do not accept any return/exchange request over the phone. We require that all merchandise be shipped within 30 days from the date your order was received.
Item(s) will be returned at your expense. The customer will pay the shipping cost for the returns and a restocking fee of 15%. For exchanges only will pay the shipping cost.
If the requests or returned merchandise falls outside the above timeframes, your return will not be accepted.
We do not accept any return/exchange request over the phone.
Reserved Rights Regarding Shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Factory-Fashion reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Factory-Fashion reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
– An irregular or excessive returns history indicative of “wardrobing;”
– An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
– Potential fraudulent or criminal activity.
Similarly, Factory-Fashion reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above. Contact us at [email protected].