SOP-106_Backbar | Moroccan Black Soap – Lavender-5 Kilo

RETURNS

Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after
delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Items must be in “new, unaltered and unused condition”.
Definition of new, unaltered and unused condition is:
• -without being opened or tampered with in anyway – “broken seal”
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days
noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact [email protected]
immediately. Items that are defective and shipped from us or items that you did not order but received from us
will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again, you
MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7
days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault. Contact Information: Please email
[email protected] for more information on returning an item.