RETURN & EXCHANGE

Money-Back Guarantee
If you are not 100% satisfied with your purchase, simply return it to us in saleable condition within 45 days by Regular Mail Only.
Please indicate if you prefer an exchange or refund, so that we may respond promptly.
Unfortunately, we cannot accept altered merchandise for returns.
Please allow 2-4 weeks once merchandise has been received.

Sorry, shipping charges are non-refundable.

To return an item, these instructions MUST BE FOLLOWED:
Emailing us at rubypearlsolutions@gmail.com
Please include your invoice number, account number and order confirmation number on the email.
Required Information
• RMA Number
• Items must be returned within 45 days of purchase
• Items must be in saleable condition
• Please indicate if you would like an exchange or a refund
• Enclose a copy of a packing slip or an invoices