FLORALÂ Helene women extra wide width criss-cross straps open-toe dress sandal is sophisticated and comfortable with an rhinestone studded adjustable buckle for a perfect custom fit. This ladies 2″ mid-heel slingback features a synthetic fabric upper along with an extra cushioned insole. Its out-sole is made of durable and lightweight rubber materials for maximum surface grip to give you support when you are dancing at any special party occasion.
- Extra Wide (E)
- Slingback with Adjustable Buckle
- Action Leather
- 2″ Mid Heel
- Durable and Lightweight
Sizing
RETURN & EXCHANGE
CANCELLATIONS
1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.
2. Orders left on “Wait” status or unconfirmed beyond 7 days will be automatically deleted from our system save and except for
International Orders which will remain in the system for 14 days.
RETURNS & REPLACEMENTS
Volcanic Earth is under no obligation to accept return of goods that have been ordered in error or where the shipping address provided was inaccurate or incomplete or where the goods are no longer required by the Customer. As a general rule, no refunds or return of goods will be entertained by Volcanic Earth in such circumstances. In any event, any return of goods must first be authorized by Volcanic Earth who may, at its discretion, issue a Returns Authorization Number.
Any goods returned without this number will not be accepted. Unless agreed otherwise it shall be the responsibility of the Customer to deliver returned goods to the Company and cover risk during delivery. This is subject to the further conditions set out below.
In the event that an order arrives damaged or is lost in the mail, Volcanic Earth will send a replacement at its own cost, including shipping costs.
CASH REFUNDS:
There are NO cash refunds on credit card purchases.
EXCHANGES:
If an item is exchanged, new shipping and handling fees will be added.
SALES RECEIPTS:
A copy of the sales receipt must accompany all returns. Your return authorization number must accompany all returns.
STOLEN OR RETURNED PACKAGES:
1. We are not responsible for stolen or returned packages. We recommend that you keep proper Proof of Delivery.
2. Any discrepancies must be reported within 7 days of receiving your order.
3. Any problems reported after 7 days which are not the fault of Volcanic Earth will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 30 days of the date the order was dispatched by Volcanic Earth. Returns will not be accepted beyond 30 days.
4. If an error has been made by Volcanic Earth with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the
20% restocking fee. This includes change of mind returns also. Goods must arrive in re-sellable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labor involved with returning goods to the warehouse.
6. Goods must be re-packed carefully for return and the package must include a Returns Authorization Number.
7. All goods/products must be unused when returned to Volcanic Earth in order to qualify for a credit or refund.
SHIPPING & DELIVERY
1. We ship worldwide. Online purchase orders are all sent via ordinary airmail through Vanuatu Post. Volcanic Earth takes no responsibility for any delay that occurs during Vanuatu Post shipping. Items shipped with Vanuatu Post can be tracked after dispatch provided you have paid extra for this service when prompted by our shopping cart.
2. Alternative shipping methods through DHL or Fedex can be arranged at the customer’s request and provided the customer is willing to
pay the additional shipping costs. However, if you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse.
3. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.
ORDERING GUIDELINES
1. Orders can be placed through our website, by email, post or telephone. In order to avoid communication errors we strongly recommend
that orders be placed in writing via our website or email. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
2. Orders are normally processed within 24-48 hours of them being received save for weekends and public holidays. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.
3. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.
4. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings in shipping.
5. If any item is short delivered and has been charged for, Volcanic Earth will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not back ordered and need to be re-ordered at the time they become available.
6. All orders irrespective of how they are paid for do not constitute a contract of sale/purchase until such time as Volcanic Earth has processed the actual payment and the order is reviewed by Volcanic Earth in Vanuatu. Once a decision is then made by Volcanic Earth and the product order is shipped, only then is the contract of sale/purchase concluded. All such contracts are deemed to be concluded here in Vanuatu.
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