24 HOUR COMFORT Ingrid

RETURN & EXCHANGE

CANCELLATIONS

1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

2. Orders left on “Wait” status or unconfirmed beyond 7 days will be automatically deleted from our system save and except for

International Orders which will remain in the system for 14 days.

RETURNS & REPLACEMENTS

Volcanic Earth is under no obligation to accept return of goods that have been ordered in error or where the shipping address provided was inaccurate or incomplete or where the goods are no longer required by the Customer. As a general rule, no refunds or return of goods will be entertained by Volcanic Earth in such circumstances. In any event, any return of goods must first be authorized by Volcanic Earth who may, at its discretion, issue a Returns Authorization Number.

Any goods returned without this number will not be accepted. Unless agreed otherwise it shall be the responsibility of the Customer to deliver returned goods to the Company and cover risk during delivery. This is subject to the further conditions set out below.

In the event that an order arrives damaged or is lost in the mail, Volcanic Earth will send a replacement at its own cost, including shipping costs.

CASH REFUNDS:

There are NO cash refunds on credit card purchases.

EXCHANGES:

If an item is exchanged, new shipping and handling fees will be added.

SALES RECEIPTS:

A copy of the sales receipt must accompany all returns. Your return authorization number must accompany all returns.

STOLEN OR RETURNED PACKAGES:

1. We are not responsible for stolen or returned packages. We recommend that you keep proper Proof of Delivery.

2. Any discrepancies must be reported within 7 days of receiving your order.

3. Any problems reported after 7 days which are not the fault of Volcanic Earth will incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 30 days of the date the order was dispatched by Volcanic Earth. Returns will not be accepted beyond 30 days.

4. If an error has been made by Volcanic Earth with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

5. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the

20% restocking fee. This includes change of mind returns also. Goods must arrive in re-sellable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labor involved with returning goods to the warehouse.

6. Goods must be re-packed carefully for return and the package must include a Returns Authorization Number.

7. All goods/products must be unused when returned to Volcanic Earth in order to qualify for a credit or refund.