SHIPPING & DELIVERY
SHIPPING & DELIVERY
Shipped from Long Island NY within 4-5 days of placing order
US Standard (light and heavy) = books and calendars we send via DHL BPM (Bound Printed Material). This is a non-signed for but tracked service to your door. All non-bound printed product (e.g. original newspapers) is sent via DHL Parcel. This is not a trackable service (2-8 days)
Canada Standard (light and heavy) = DHL GlobalMail Packet Plus (4-8 days)
Shipped direct from UK Factory within 3-4 days of placing order
US & Canada Urgent (light and heavy) = for all products, we send direct from our factory in the UK on a Fed Ex International Next Day Service. This is fully signed for and tracked service (1-2 days)
ROW (light and heavy) = UPS International Priority (5-14 days)
How Deliveries are made and to where
Signature Gifts Inc will deliver the products ordered by you to the address you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address.
Heavier more expensive items such as the newspaper books are normally sent via a “trackable” service and urgent deliveries are always “trackable”.
We cannot deliver to PO boxes if your delivery is via our courier service.
The status of any order can be checked at www.signature-gifts.com/wheresmyorder/
In the unlikely event you or your customers do not receive products ordered by you within 28 days of the date on which you ordered them; Signature Gifts Inc shall have no liability to you unless you notify Signature Gifts Inc by email at [email protected] of the problem within 40 days of the date on which you ordered the products.
Unless you have cancelled your order prior to delivery, you will become the owner of the products once they have been delivered to you. In any case, after delivery they will be held at your own risk and Signature Gifts Inc will not be liable for any loss, damage or destruction to the products except insofar as it arises from an inherent defect in any of the products.
Please be aware that our licensed books such as Disney cannot be sold outside of the USA and Canada. Our other non-licensed titles have no such restrictions
Proving that being big brother is wonderful, your child appears as big brother bear throughout this story, where they follow a woodland trail proving all the fantastic things they can do. Helping a little boy feel special when a new baby is on the way, this book will show him that being a big brother is great! Filled with rhyming words and charming illustrations of bears, rabbits, hedgehogs and more, this book will reassure him that he is still loved and very important. A message can be added to the opening page and the book is personalized with any name which appears throughout the story and even within the illustrations. From wooden rafts and drum kits, to kites and more, he’ll see his name everywhere throughout this book and be sure that it’s especially for him.
If you want to return an item, simply email us at [email protected],
indicating which item(s) and the number of items to be returned, your reason for
returning the item, and whether you are seeking a replacement (in which case state
the date of the edition you want) or refund. We also ask you to give us a daytime
contact telephone number. If the item is returnable under our Returns Policy terms
and conditions, we will issue you with a returns address and a returns authorization
code. You must obtain a returns authorization code before sending anything back to us or we will not otherwise be able to process your return.
If you return an item because of an error on our part, or because it is defective,
we will happily refund your costs in returning it to us. The item(s) must be returned
in the condition in which you received it within 30 days of delivery.
Change of Mind
Products returned to us because you have changed your mind must be in perfect resell-able
condition, and must be returned within 30 days of delivery. We therefore cannot accept a
return if the packaging has been personalized and the order has been fulfilled correctly.
PLEASE NOTE: that item(s) returned to us for reasons not due to our error or defective
product(s) will not have return postage/shipping costs refunded.
Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for
returning the items to us, we recommend sending the packages by recorded/special delivery.
Refunds and Replacements
For item(s) returned to us within 30 days of delivery with the appropriate returns authorization
code and in accordance with these terms and conditions, a refund or replacement will be processed by
Signature Gifts within 14 working days of receipt of the returned items. A refund will be made in the s
ame form of payment that was used to make the initial purchase. If you would like a replacement, this
will be to your original product specification (e.g. gift box) as detailed on your original order, but
please specify the date of the paper you require in your email to us.
With the exception of Original Newspapers, most Signature Gifts product is personalized and are
therefore made to order and are not held in stock or at least not in a finished state.
Our newspaper archives hold papers for the vast majority of dates going back well over a
hundred years. We will not however have stock for every city or state for every day which
is why we insist on being given a wider geographical area for search, or preferably send a title from any city. In rare instances, we may not be able to
locate a paper when we come to pick it, even though our stock sheets show availability.
Where this is the case, we will inform you of this by email and will give you the option of
selecting another date or cancelling your order.
Where you choose to cancel your order, any sum debited by Signature Gifts from your credit card
or account will be re-credited and Signature Gifts will notify you of this by email at the email
address which you provide in your order form. The refund will be made as soon as possible and, in
any event, within 30 days of the date of your cancellation of your order.
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- Store Name: Musika
- Vendor: Musika
5342 Captains Place
Agoura Hills, CA 91301
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