FLORAL Erica

SHIPPING & DELIVERY

1. We ship worldwide. Online purchase orders are all sent via ordinary airmail through Vanuatu Post. Volcanic Earth takes no responsibility for any delay that occurs during Vanuatu Post shipping. Items shipped with Vanuatu Post can be tracked after dispatch provided you have paid extra for this service when prompted by our shopping cart.

2. Alternative shipping methods through DHL or Fedex can be arranged at the customer’s request and provided the customer is willing to
pay the additional shipping costs. However, if you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse.

3. All orders must be checked & lodged within 7 days of receipt & any claims, errors, or discrepancies must be reported immediately.

ORDERING GUIDELINES

1. Orders can be placed through our website, by email, post or telephone. In order to avoid communication errors we strongly recommend
that orders be placed in writing via our website or email. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.

2. Orders are normally processed within 24-48 hours of them being received save for weekends and public holidays. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

3. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.

4. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings in shipping.

5. If any item is short delivered and has been charged for, Volcanic Earth will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not back ordered and need to be re-ordered at the time they become available.

6. All orders irrespective of how they are paid for do not constitute a contract of sale/purchase until such time as Volcanic Earth has processed the actual payment and the order is reviewed by Volcanic Earth in Vanuatu. Once a decision is then made by Volcanic Earth and the product order is shipped, only then is the contract of sale/purchase concluded. All such contracts are deemed to be concluded here in Vanuatu.